Overview
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our Barnsley branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you're looking for!
What you'll be doing
* Welcoming our customers to the Branch.
* Helping customers use digital services, educating them to understand the benefits of digital and guiding them through the process.
* Resolving customer queries with their banking needs.
* Having great conversations to understand customer needs and desires, then using your knowledge of our products and services to find the best solution.
* Working with colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to for expert advice in person or by telephone.
Ambassador note: You’ll be an ambassador for Virgin Money, showcasing the work we do and spreading the word through events in-branch and in the local community.
Disability Confident Leader: We’re committed to removing obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Legal checks and eligibility
Some roles allow you to be based anywhere in the UK, but you’ll need to confirm you have the right to work in the UK. If successful, there are checks to complete before starting, including credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks and six years of regulatory references; once in the role, you’ll be subject to periodic employment checks.
Qualifications and experience
* Some experience or a passion for working in a customer service environment with a desire to deliver brilliant service.
* Insatiable curiosity to ask questions and offer the best solutions to customers.
* Strong communication skills with the ability to engage and build rapport with different personalities.
* A flexible and positive approach to meet customer needs and business demands.
* Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
* A keen interest in digital technology and a desire to stay up to date with new developments.
* Some financial services experience (bonus, not essential).
* Knowledge of banking products.
* Working knowledge of Microsoft Office applications.
Benefits
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
* Market-leading pension.
* Free private medical cover, income protection and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
* Up to five extra paid well-being days per year.
And there’s no waiting around—you’ll enjoy these benefits from day one. If we receive a lot of interest, we may close the advert early. Please submit your application as soon as possible.
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