Customer Service Executive
Location: Birchwood
We are looking for a proactive and enthusiastic individual to join our Customer Service Team. In this fast-paced role, you will support our Sales Teams and Management while delivering exceptional service to our fuel card customer base. You will also play a key role in providing back-office support and administrative duties for the fuel card department.
-----------------------------------
Key Responsibilities
Operational Excellence
* Complete administration duties accurately and professionally, in line with agreed SLAs.
* Provide documentation and back-office support for fuel card customers, liaising closely with Fuel Card Sales and Management.
* Produce and run reports as required.
* Seek out information to bridge any gaps in knowledge.
* Use IT systems effectively and in accordance with company policies.
* Carry out any other duties required by the department.
Financial Focus
* Understand departmental and business targets, and recognise the role you play in achieving them.
Customer Focus
* Lead by example, ensuring customer needs are identified and met.
* Deliver a courteous, timely and professional service at all times.
* Log, manage and resolve customer enquiries, including card cancellations, card orders, invoice and transaction queries, customer reporting, credits, site mapping, lead generation and general account support.
People Focus
* Demonstrate enthusiasm, cooperation and flexibility to support teamwork across the business.
* Build strong relationships with internal teams to ensure high-quality customer service and back-office support.
* Adhere to all HR policies and procedures.
* Communicate regularly with your line manager regarding targets and performance.
* Promote core values and business objectives within the team.
* Take responsibility for your own personal development.
-----------------------------------
Skills, Qualifications & Experience
* Clear and confident communication skills
* Effective listening skills
* Strong attention to detail
* Ability to prioritise tasks
* Good time management and organisational skills
* Ability to perform under pressure and meet deadlines
* Proactive, positive and solution-focused approach
* Forward-thinking and self-motivated
* Ability to use positive language with customers
* Strong problem-solving skills
* Able to work both independently and as part of a team
Apply today!