Overview
We are looking to expand the talent within the Administration Service Centre based in the heart of Norwich. We currently have multiple opportunities available within our probation helpdesk and administration teams, supporting the London region.
What can you expect working in the Service Centre? You could be taking calls from People on Probation, Solicitors, Court Staff, and other third parties. Or supporting a variety of administration needs including enforcement letters and operational administration to name a few.
The role of a Case Administrator is vital, the work we do safeguards those in contact with London Probation Services and the community.
Our staff are provided with in-depth training to support them and help them excel in their roles. This is a varied role where quality and attention to detail are paramount, along with resilience and being a great team player!
You will benefit from the facilities based in our city centre office close to the Cathedral, access to employee Networks, an extensive range of training and development opportunities, a competitive Local Government Pension Scheme, 25 days of annual leave increasing by 1 day every year to a maximum of 30 days and 8 days public holidays.
If you are looking for a varied role, making an essential difference to the Probation Service, this could be the role for you.
Essential Knowledge, Experience, and skills
* Ability to work to deadlines
* Ability to make decisions using evidence and or information
* Experience of working in a team
* Ability to use computers and Microsoft 365
Application Process
To apply please provide a statement of suitability showing how you meet the essential criteria in no more than 500 words.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
Summary
The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
* Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
* Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
* Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
* Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
* Provide cover for an effective and efficient reception and telephone enquiry service.
* Act as single point of contact within unit for specialist area of work as required.
* Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
* Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
* Carry out enforcement administration as required.
* Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
* Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
* Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
* Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
* Undertake specific Visor administration tasks in accordance with the procedures.
* Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
* Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
* Provide cover within the unit and to other units within the LDU and Division as appropriate.
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