On Site Support Manager – Job Description
Reporting to the Technical Support Services Manager, you will deliver and maintain a professional, responsive, and cost‑effective IMOS On‑Site Technical Support Service that consistently fulfils contractual obligations and meets customer performance expectations at RNAS Culdrose.
Responsibilities
* Lead all on‑site technical support at the MOB and MDMF.
* Manage the Merlin On‑Site Support Team (MOSST) to deliver IMOS Technical Support in line with customer and contractual requirements.
* Coordinate with the TSS Manager, Base Support Manager, and Merlin Delivery Team to ensure an integrated IMOS Technical Services solution.
* Maintain a professional, responsive service that meets performance targets and customer expectations, communicating requirements to the Engineering Design Authority (EDA).
* Collaborate with MEREA, Design Organisation, and logistics teams to resolve technical and airworthiness issues swiftly.
* Serve as the primary interface for all industry functions supporting MOB/MDMF operations, resolving issues affecting aircraft availability and effectiveness.
* Ensure compliance with regulations and adherence to best practices.
* Represent the EDA at key meetings, reviews, and user forums.
* Support IOS and Rotary Wing Enterprise (RWE) initiatives to improve service delivery and business growth.
* Manage the TSS and Service Engineering Teams, overseeing performance, roles, and responsibilities.
* Oversee utilisation and integration of Repair Design capabilities to improve support effectiveness.
* Ensure staff are trained, equipped, and resourced to meet operational goals.
* Represent MOSST at customer and stakeholder meetings to ensure needs are understood and met.
* Maintain clear communication with IMOS logistics and aircraft provision teams, ensuring visibility and accountability.
* Provide accurate, timely updates on technical issues and progress for IMOS reporting.
* Foster proactive collaboration between MOSST, MDMF, ILOC/LOGOPS, and squadrons to improve technical and supply chain performance.
* Drive improvements in aircraft and component availability, reliability, and cost‑effectiveness.
* Develop MOSST operations for stability, sustainability, and alignment with IMOS Measures of Effectiveness (MoE).
* Support initiatives in fleet health recovery, corrosion management, maintenance optimisation, and product improvement.
* Collaborate with IOS SLICT to enhance capabilities and service delivery.
Qualifications
* Educated to at least HNC level in a relevant engineering related subject, or completed a recognised engineering apprenticeship followed by a period of employment.
* In‑depth technical knowledge of UK Merlin aircraft operations and maintenance support.
* Understanding of IMOS contracts, sub‑primes, and key supplier relationships.
* Familiar with UK MoD defence standards, support procedures, asset systems, and commercial practices.
* Experienced with MoD and Leonardo UK (LDOUK) technical support tools and processes.
* Knowledge of Leonardo Helicopters and LM Design Authority structures and workflows.
* Strong communication and leadership skills; able to influence and lead integrated teams.
* Broad understanding of business, commercial, technical, and procurement functions.
* Proven cross‑departmental collaboration to achieve strategic goals.
* Proficient in IT systems and applications.
Security Clearance
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, which could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit https://careers.uk.leonardo.com/gb/en/security-and-vetting.
Location & Contract
* Primary Location: RNAS Culdrose, Helston, Cornwall.
* Contract Type: Permanent.
* Hybrid Working: Onsite.
Why Join Us
* Time to Recharge – Enjoy generous leave with the opportunity to accrue up to 12 additional flexi‑days each year.
* Secure Your Future – Benefit from our award‑winning pension scheme with up to 15% employer contribution.
* Your Wellbeing Matters – Free access to mental health support, financial advice, and employee‑led networks championing inclusion and diversity.
* Rewarding Performance – All employees at management level and below are eligible for our bonus scheme.
* Never Stop Learning – Free access to 4,000+ online courses via Coursera and LinkedIn Learning.
* Refer a Friend – Receive a financial reward through our referral programme.
* Tailored Perks – Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
* Flexible working – Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.
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