Job Advert: Admin Officer - Southampton (Hybrid)
Employer: Brook Street
Contract: Temporary, until 1st June 2026
Location: Southampton (Hybrid working available after training)
Pay Rate: £13.04 per hour
About the Role
Brook Street is recruiting an Admin Officer to join a government organisation based in Southampton focused on supporting maritime safety, seafarer training, and certification across a wide range of UK vessels.
This position sits within Seafarer Services, supporting UK seafarers working on Merchant Navy vessels, Fishing Fleets, Inland Waterways, Large Yachts, Tugs and Workboats. The team ensures high standards of seafarer training, certification and customer service.
As an Admin Officer, you will be a key part of the Seafarer Certification operation-ensuring accurate processing of payments, high customer service standards, and smooth administrative support.
Key Responsibilities
* Process and collate data for business administration tasks and projects supporting the Certification Operation
* Support continuous improvement of working practices and ensure compliance with business service standards
* Handle all accounts receivable from seafarers and companies, including GovPay payments, bank transfers, and correct payment allocation
* Code and re-allocate income accurately
* Process refunds and manage over/under payments
* Create and maintain seafarer accounts within the financial system
* Manage email inboxes, respond to enquiries, and deliver excellent customer service
* Create invoices and issue receipts as requiredMaintain Rolling Account entries and ensure accurate cash book updates
* Complete weekly and monthly cashbook reconciliations
Essential Skills & Experience
* Five GCSEs at Grade C or above (including English) or equivalent
* NVQ Level 2 in Business Administration or relevant clerical experience
* Strong administrative skills, including proficiency with Microsoft Office
* Excellent written and verbal communication skills
* Strong attention to detail
How to Apply
If you meet the criteria and are looking for a rewarding administrative position supporting UK seafarers, please apply online.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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