Why John G Russell?\nThe Russell Group is a privately owned company which predominantly offers a range of end-to-end supply chain services by road, rail and sea. They are looking for an IT Support Apprentice to join their team in Glasgow.\n\nSalary: £24,000 per annum\n\nWorking hours: 40 hours per week, shifts to cover 6am â 6pm\n\nBenefits:\nâ¢\tFull training and support towards a nationally recognised IT qualification\nâ¢\tOn-the-job experience with real responsibility\nâ¢\tMentorship from experienced IT professionals\n\nFuture prospects:\nPossibility of permanent position within the IT department.\n â¢\tEnd to end case management for incidents and requests\nâ¢\tDirectly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required\nâ¢\tIncident and problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall\nâ¢\tExecute incident and problem management framework as instructed by the Service Delivery Manager\nâ¢\tDeliver exceptional levels of customer service to internal customers\nâ¢\tStrict adherence to internal ICT controls\nâ¢\tMonitor ICT Service Desk compliance issues, taking remedial action or escalating as needed\n What do they need from you?\nâ¢\tA genuine interest in IT and technology\nâ¢\tBasic knowledge of computers, operating systems and common applications\nâ¢\tGood problem-solving and communication skills\nâ¢\tWillingness to learn and take direction\nâ¢\tAbility to work well within a team\nâ¢\tEligible and committed to completing an IT apprenticeship qualification\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. \n\nIf you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!\n\nPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.\n