Overview
Job description: General Manager role for a well established and growing Pallet Distribution and Full Load business based in the Swansea region of South Wales.
Job Purpose
To provide full leadership and direction across the transport operation—ensuring safe, legal, and efficient delivery of services while growing profitability, maintaining strong customer relationships, and driving continuous improvement. This role is the senior-most position in the company day-to-day and acts as the central link between the business and the Board.
Key Responsibilities
* Business & Operational Leadership
o Lead and oversee all business functions including transport operations, fleet, compliance, HR, finance, and customer service.
o Set and monitor business KPIs, budgets, and performance targets in alignment with Pallet business board strategy.
o Ensure optimal use of vehicles, people, and technology to deliver operational excellence.
o Lead change projects (e.g., digitisation, process improvement, cost saving, new business integration).
* Commercial Strategy & Financial Oversight
o Deliver profitability targets, managing cost control, pricing models, and commercial decisions.
o Lead budgeting, forecasting, and financial reporting to the Board.
o Develop and maintain supplier relationships and cost-effective procurement practices.
* Team Leadership & People Development
o Build a strong company culture with high standards and a supportive, motivated team.
o Management of circa 35 staff including Supervisors, Traffic Ops, Planning, Warehouse, Payroll, Admin and Drivers.
o Line manage department heads or directly manage small operational and admin teams.
o Lead recruitment, succession planning, training, and performance management processes.
* Customer & Market Development
o Act as the face of the business for key clients, ensuring strong commercial partnerships.
o Identify new business opportunities and strategic customer development.
o Oversee pricing, contracts, and customer satisfaction across the business.
* Compliance, Risk & Governance
o Hold overall accountability for health & safety, transport legislation, and regulatory compliance.
o Ensure systems and audits are in place for DVSA, insurance, environmental and employment law requirements.
o Maintain professional relationships with external bodies.
* Continuous Improvement & Innovation
o Champion a culture of learning, efficiency, and continuous improvement.
o Implement systems that improve visibility, data insight, and business control.
o Report regularly to the Board on performance, risks, and strategic opportunities.
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