Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.You’ll be joining a close-knit team in London (Twickenham or Epsom)Key skills:Proven 3rd Line support experience in a busy MSP or IT Services environmentStrong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, EntraSolid networking experience in Cisco and FortigateConfidence dealing with major incidents, escalations and tricky support issuesComfortable with scripting (e.g. PowerShell) and endpoint management toolsA clear, confident communicator who enjoys solving problems and helping othersHappy being office-based (5 days per week during probation, then 4 days in)Duties and Responsibilities:Acting as the final escalation point for complex tickets and service desk issuesLeading troubleshooting for Azure, Microsoft 365, Intune and endpoint servicesTaking ownership of major incidents and problems – including post-incident analysisWorking alongside professional services during project transitions and onboardingHelping junior engineers develop – peer reviews, guidance, and knowledge sharingCreating and updating internal documentation and best-practice proceduresRepresenting the technical team in client conversations and internal reviewsIdeal Certifications:AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000