Are you an organised and proactive administrator looking to make a real difference in patient care? The Trauma & Orthopaedics department is excited to offer a fantastic opportunity to join our team as a Clinic Coordinator.
This is a pivotal role at the heart of our service, where you'll take ownership of the day-to-day coordination of elective clinics. You'll ensure clinic templates are accurate, appointments are effectively managed, and patients receive a smooth and efficient experience from start to finish.
Working closely with our consultant team, medical secretaries, patient access team, and directly with patients, you'll play a key role in keeping our service running seamlessly.
Main duties of the job
The post-holder will deliver wide-ranging support to the management to ensure the effective running of clinics and appropriate set up of clinic templates. The post holder will need to ensure services are suitably staffed and supported across all areas such as reception, medical staffing and clinic utilisation. This role will also include liaising with a variety of staff across the Trust to ensure the smooth running of the clinics for the patients, clinicians and related support departments.
Ensure clinic templates align with staffing and identify anomalies or issues to elevate to management. Co-Ordinate outpatient clinics with Management support to ensure efficient clinical cover and running of clinics. Be responsible for all administrative tasks involved in the management of clinics within the department. Be responsible for day-to-day management, organisation and delegation of relevant tasks and roles to others as required. Deputise for the Assistant Specialty Manager where necessary and appropriate.
About us
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined-up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) has given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo
Job responsibilities
Please refer to the full Job description & person specification
Were looking for someone who:
* Has experience in NHS administration
* Demonstrates excellent communication and organisational skills
* Is proactive, detail-oriented, and able to manage competing priorities
* Brings a positive attitude and enthusiasm to the team
* Is confident working independently once fully trained
In return, you'll be part of a supportive and dedicated team, with the opportunity to develop your skills in a dynamic and rewarding environment.
If you're ready to take the next step in your NHS career, we'd love to hear from you.
The surgical department is also reviewing posts within other areas of the division, therefore there may be an opportunity for more than one candidate to be recruited for other departments.
Person Specification
Qualifications
* Educated to degree level or demonstrable equivalent level of appropriate work experience
* IT - word, email, excel, power point
* Advanced Excel
* Database management
Qualifications
* Knowledge of medical terminology, especially relating to cancer
* Knowledge of the NHS with an understanding of NHS process and patient pathways
* Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority
* Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
* Experience of "process review" to maximise efficiency
* Experience of organising meetings, including minute taking
* Experience of developing processes and systems for the collection and collation of information
* Experience of data quality and confidentiality issues
* Working within a busy environment with multiple departments
* Demonstrate experience of working with office based electronic systems (for example Microsoft office, email)
* Experience of working within the NHS
* Experience of computer databases in health environment, PAS, pathology and radiology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£33,677 to £40,996 a year per annum pro rata including HCAS High Cost Area Supplement
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