Job overview
We are seeking an organised and proactive individual to support the day-to-day management of GOSH Learning Academy (GLA) workstreams and programmes, including Medical and Dental Education.
This role is key to ensuring the smooth and efficient running of our educational activities, providing high-quality administrative and operational support to the senior education team.
Main duties of the job
Key Responsibilities
• Support the coordination and delivery of GLA workstreams and programmes across the Academy
• Contribute to the design, delivery, and evaluation of internal systems and processes to enhance operational efficiency
• Collect, record, analyse, and report data to support compliance and reporting requirements
• Provide comprehensive administrative support, including:
• Managing inboxes and responding to queries
• Raising purchase orders
• Supporting course enrolment processes
• Work collaboratively across the Learner and Educator Support team and wider GLA
About You:
You will be highly organised with excellent attention to detail, able to manage multiple priorities and work effectively as part of a busy team. You will bring strong administrative experience, along with a proactive approach to improving systems and processes.
Working for our organisation
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination.
We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network.
We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history.
We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion.
Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues.
Together, we are building a culture where inclusion is not optional - it is essential.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.
Person specification
Skills/Abilities
Essential criteria
* Advanced computer skills including the use of word processing, spreadsheets, PowerPoint presentation, email, and the use of NHS computer systems
* Excellent electronic diary management skills
* Ability to communicate with staff in a multidisciplinary setting
* Ability to work on own initiative, identifying and actively resolving problems, involving other teams as required.
* Able to manage and analyse large amount of data and must have attention to detai
* Excellent oral, written, interpersonal and presentation skills, specifically drafting of reports.
Experience/Knowledge
Essential criteria
* Experience of working in an NHS setting and representing a service within a Trust setting.
* Experience of organising meetings and events
* Experience of working to tight deadlines in a fast- paced multi-professional environment with excellent time management skills.
Desirable criteria
* Experience of working with people of all levels and abilities in order to achieve service outcomes
* Understanding of the applications of e-learning technologies – Microsoft, team, Zoom etc
* Knowledge of quality assurance and operational performance management, including monitoring activity and delivery and reporting against key performance indicators (KPIs)
Academic/Professional qualification/Training
Essential criteria
* GCSE or equivalent in English and Maths
Desirable criteria
* Apprenticeship/NVQ Level 3 in Administration or equivalent (or commitment to undertake)
* Further customer service/administration
GOSH Culture and Values
Essential criteria
* Our Always values