Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
About Lush
We are the inventors of the bath bomb and pride ourselves on pioneering cosmetics. Our business is driven by innovation and ethics. We commit to the Living Wage in the UK, fight animal testing, promote regeneration, and demonstrate that capitalism can be a force for good.
The role
In this role, you will be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you will help drive sales, exceed targets, and create memorable in‑store events that keep customers coming back. You’ll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll receive training and development support to grow your skills.
Key Information
Hours available: 12 – 24 hours per week
Application deadline: 25/11/25
Interview dates: 26th and 27th November
Start date: 1st December
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Greet customers warmly and create a welcoming store environment.
* Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
* Deliver exceptional customer service by using in‑depth product knowledge and offering tailored samples.
* Assist in hosting in‑store events, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well‑stocked.
* Control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
* Work on in‑store and external events to leave lasting impressions on customers.
Skills and Experience
Customer Experience– Embrace a passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences.
Teamwork– Work positively with colleagues to achieve goals and cultivate a nurturing work environment.
Communication– Maintain clear, respectful communication with colleagues, managers, and other stores.
Benefits
* Holiday allowance
* 50% discount on LUSH products and spa treatments
* Profit‑based bonus
* Complimentary spa treatment
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender‑affirming care
* Qualifying period/hours required
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