We're seeking an experienced and strategic leader to head our Data, Analytics and MI (Management Information) function within our Support business, covering Collections, Recoveries, Bereavement and Power of Attorney. As the Senior Manager within the function, you'll lead a team of MI and Data Managers and Specialists, owning end-to-end Analytics, Data and MI activity across Customer Support, including responsibility for robust data governance.
You’ll bring strong leadership experience, balancing strategic optimisation with regulatory compliance, while acting as the senior Data and MI voice for Support. Building trusted and positively challenging relationships with key stakeholders across Operations, Data & Analytics, Commercial, Risk, Products and IT, you'll play a critical role in driving insight‑led decision‑making and improving outcomes across the business.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK‑wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration in one of our office sites. If your application is successful, your hiring manager will provide further details on how this works.
#J-18808-Ljbffr