The Team
Car Finance 247 is the UK's leading digital car finance platform. But that's just part of our story. At our core, we're a Manchester-based tech business with a customer-centric approach. With our innovative team, we've created a platform that strips the complexity out of the car finance process, empowering our customers with our straightforward approach and exceptional service. And we're not stopping there; we have ambitious goals and a clear roadmap to success, powered by our team and our tech.
Salary: Up to £29,000 DOE
Contract: Full time - 37.5 hours per week.
Hours: Monday-Friday 9am - 5.30pm
The day-to-day
As a Team 247 Inbound Complaints Executive you'll spend your days helping to deliver fair outcomes for customers who have complaints, queries, or issues to resolve.
That looks like: Responding to - and resolving - both non-regulated and regulated complaints cases
Compiling accurate and detailed case notes
Writing investigation reports with the relevant evidence included
Bringing complains to a conclusion and drafting final response letters
About You
You'll be a great fit for Team 247 if you: Have previous experience in complaints or case management
Want to be part of a high performing team
Love the energy of a fast-paced environment
Feel confident tackling tricky conversations on the phone and over email
Are a true people person and create connections quickly
Work well independently but always have your team's back
Can juggle different priorities, working smarter, not harder
Face challenges head on and never settle for second best
Are always finding ways to improve the way things work
About Us
The Perks Enhanced annual leave + a bonus day off for your birthday
Mental & Physical healthcare plans
Boosted pension contributions
Enhanced maternity, paternity, and adoption leave pay
Workplace Nursery Scheme
Electric Vehicle Scheme
Wellbeing and fitness programmes with Bee Fit 247
And much more!
Equality everyday
Car Finance 247 is an equal opportunities employer and we're committed to treating all current and prospective Team 247 employees equally. We don't stand for discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. Team 247 is open to everyone, and we're proud to offer a diverse and inclusive working environment.
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