1st Line Support Analyst up to £28,000 per annum Bromley, Kent Permanent Full Time We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues in a timely manner and taking ownership of tasks allocated to you, escalating issues to 2nd and 3rd Line Support. Your day to day will include: 1. Dealing with Microsoft operating systems (e.g. Windows 11, Windows server, Microsoft Office 365), networking and Active Directory 2. Troubleshooting MS Office, antivirus software 3. Analysing, prioritising and fixing all requests for both Head Office and Field staff and escalate issues to 3rd line as appropriate 4. Configuring/decommissioning users 5. Building and configuring desktops/laptops 6. Monitoring and checking backups, capacity, security, hardware/software and operating system issues with the fileservers and network equipment 7. Monitoring and checking system logs 8. Ensuring anti-virus/anti-spam is current and kept up to date on all devices
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