As a 1st Line IT Support Engineer, you will be the first point of contact for technical issues from our customer base. You'll provide timely and effective support to end-users, ensuring minimal disruption to business operations. This role is ideal for someone with strong communication skills, a passion for technology, and a desire to grow within a supportive IT team. The role is office based at our Milton Keynes HQ.
Key Responsibilities:
* Respond to and log incoming support requests via phone, email, and ticketing system.
* Diagnose and resolve basic hardware, software, and network issues.
* Escalate complex problems to 2nd/3rd line support as needed.
* Set up and configure desktops, laptops, mobile devices, and peripherals.
* Maintain accurate records of issues and resolutions in the helpdesk system.
* Support user account management (Active Directory, Office 365, etc.).
* Assist with onboarding/offboarding processes including device setup and access provisioning.
* Provide remote and on-site support as required.
* Contribute to documentation and knowledge base articles.
Required Skills & Experience:
* Previous experience in a 1st line IT support role
* Strong understanding of Windows OS, Microsoft Office Suite, and basic networking.
* Familiarity with Active Directory, Office 365, and ticketing systems.
* Familiarity with Kaseya products i.e. Autotask, Datto etc(not essential)
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* A proactive approach to problem-solving and learning.
* Drivers License
Benefits:
* Competitive salary
* Opportunities for professional development and certification
* Supportive team environment
* Free Parking