EUD Technician
Gloucester (travelling to sites in Gloucestershire 5 days per week)
6 Month Contract
Rate: £200 per day (Inside IR35)
Essential Skills: EUD device support experience, AD, Excgange, Windows 10/11, MS Office, Outlook etc. also clean and current UK driving license, eligibility to obtain Security Clearance, (5 years UK residence)
This role is central to ensuring users have reliable, secure, and up-to-date hardware and software to support their work. You'll be responsible for managing incidents and requests, performing upgrades and replacements, and supporting the growing suite of conference technologies.
* Provide hands-on support for end user devices including desktops, laptops, mobile devices, and peripherals.
* Diagnose and resolve hardware and software issues across Windows and mobile platforms.
* Manage device lifecycle activities including upgrades, replacements, and disposals.
* Respond to and resolve incidents and service requests in line with SLAs.
* Maintain accurate asset records and contribute to asset lifecycle planning.
* Support and improve conferencing technologies (e.g., Teams Rooms, AV setups).
* Collaborate with other ICT teams to ensure seamless service delivery.
* Identify opportunities for service improvement and contribute to process enhancements.
* Involvement in on-going projects
Active Directory / Exchange Management Console / Windows 10 and 11 / Intune / Microsoft Office 2016 and 365 / Outlook experience / SharePoint, Understanding of Incident/Problem/ Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard.
Skills and Experience:
* Eligibility for Security Clearance
* 2+ years proven experience in an EUD Engineer role or similar
* Strong knowledge of:
o Windows 10/11
o Microsoft 365 (Outlook, Office, SharePoint)
o Active Directory and Exchange Management Console
o Intune device management
* Good understanding of ITIL-based processes (incident, change, problem, configuration).
* Excellent communication skills and a strong customer service approach.
* Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment.
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