Are you an experienced product professional with proven experience of scaling SaaS capabilities and delivering across the service domain? You’ll be accountable for agent and customer‑facing operations products utilising the Salesforce platform, supporting AXA Health’s insurance positioning in the UK and maintaining a product that really matters to our customers – their health insurance.
You’ll define, own and solve customer and business problems within a multidisciplined team and lead a cross‑functional squad across AXA Health in a matrix structure to discover and execute against digital product needs. You’ll own and manage the product or service through its lifecycle stages, continuously managing and optimising performance for millions of people.
AXA works smart, empowering people to balance time between home and office in a way that works best for them. You’ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Flexible working arrangements are available.
What you’ll be doing:
* Create the digital product vision and strategy for your product domain, translating AXA Health mission and objectives into a compelling digital product vision and plans.
* Lead discovery, identifying priority problems to solve while ensuring products are commercially viable, technically feasible and usable for customers.
* Discover and prioritise product optimisation opportunities that continuously improve outcomes for customers, aligning with AXA Health commercial goals and product OKRs.
* Work collaboratively with other product, proposition and service leaders on new product innovations impacting the product domain.
* Maximise business and customer outcomes, collaborating with product engineering and design, leading successful delivery through product delivery phases.
* Be the accountable Product Manager on a scrum team, defining user needs, translating them into user stories and backlog deliverables, defining the minimum viable product and deciding on backlog priorities and sequencing.
* Define, own and communicate the product roadmap, ensuring outcomes are oriented and aligned to business strategy with full visibility to stakeholders of all levels.
* Establish clear product goals, performance KPIs and reporting, ensuring alignment to business strategy and commercial outcomes.
What you’ll bring:
* Proven Digital Product Manager experience within a service domain.
* Strong customer centric attitude and approach.
* Salesforce and insurance experience desirable but not essential.
* Demonstratable working understanding of design, technology and data principles.
* Ability to lead, influence and inspire a team and people around you to deliver at pace in a matrix organisation.
* Operations and lifecycle management experience.
* Strategic thinking and keenness to stay up to date with digital business and market trends.
* Ability to communicate to stakeholders at all levels.
What we offer:
* Competitive annual salary up to £70,000 dependent on experience.
* Annual company & performance‑based bonus.
* Contributory pension scheme up to 12% employer contributions.
* Life assurance up to 10× annual salary.
* Private medical cover.
* 28 days annual leave plus Bank Holidays.
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
* Wellbeing services & resources.
* AXA employee discounts.
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means background screening checks are required annually.
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