Whats the role?
Salary - £30k-£32k OTE c. £38k
Working Hours - Monday – Friday 07.30 – 16.30
Join Hilti’s Belfast Store to drive customer excellence and shape the future of construction retail.
This face-to-face sales role is an exciting entry point to join an award winning multi-national and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only and be responsible for a very consultative sales approach, maximising sales opportunities and being responsible for careful stock control. You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in order to provide our customers with outstanding service and deliver great results.
What does the role involve?
This is no ordinary retail sales job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers. You will also be responsible for:
* Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
* Implementing marketing campaigns with support from the marketing and branding teams
* Execution and coordination of all processes, e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
* Developing existing customer relationships by ensuring you are in regular contact with them by phone
* Establishing new relationships, using your excellent social and customer service skills
* Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.
What you need is:
* Previous retail (Team Lead or Supervisory level) or customer service experience is preferred
* If you havent worked in this type of role before, wed prefer you to have a strong technical background where you are used to using tools and comfortable being hands-on with products
* Strong operational and sales skills
* You’ll be confident navigating digital tools including SAP, Microsoft Office, and Hilti’s proprietary systems to manage orders, repairs, and customer interactions
* Full working rights in Northern Ireland
Who should apply?
We dont expect you to be a construction expert...but you will be once youve graduated from our award-winning training course.
Ideally, candidates will have retail experience at a Team Lead, Assistant Manager level OR sales focused customer service experience.
We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.
What do we offer?
Your new role will be rewarding and challenging, and you will be given the support of your leader, your peers and Hilti to ensure you succeed. Within your first 3 months you will have 3 weeks (non-consecutive) training from our state-of-the-art hub in Manchester (partially held digitally). This will include training on the Hilti approach, process and product training. The training doesn’t stop there! We have huge amounts of training available to continually grow and develop (including modules created in partnership with Ivy League Universities).
* Genuine career advancement (more than 80% of all leadership roles are filled internally)
* 6% employer pension contributions
* Private Health Insurance and Employee Assistance Programme
* 25 days holidays (not including bank holidays), ½ day Fridays on Bank Holiday Weekends, Day off on the Month of your birthday, a scheme to purchase 10 additional days
* Paid leave to work on charitable projects
* Access Hilti’s Benefits Box—our reward platform offering cycle-to-work schemes, lifestyle discounts, and cashback options.
* Employee resource groups focused on gender, mental health, race, disability, LGBTQ+ and sustainability topics
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