Job Overview
As our Administrator at Practice Plus Group MSK & Spinal Service, Lincolnshire you will provide a comprehensive administration service to the unit ensuring that all patients are treated in a professional and courteous manner, endorsing the patient‑centred approach of the team. This is a full‑time role working 37.5 hours a week, Monday to Friday 9 am to 5 pm based at North Hykeham, Lincoln. Being a member of the administration team, working in a fast‑paced environment, you will be responsible for the following:
Responsibilities
* Ensure data confidentiality is maintained at all times
* Contact patients within scheduled times to book their appointments
* Ensure all relevant information regarding their appointment is sent to patients
* Update patient administration electronic records to reflect patient contact
* Answer the telephones and deal with patient or customer queries
* Monitoring and clearing administration task lists to ensure the service meets its performance targets
* Answer email queries from external customers or colleagues
* Direct discharges to the appropriate service
* Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
* Maintain the Health and Safety and cleanliness standards in the office
* Prepare and transport outgoing post daily (on site at Business Park)
* Maintain compliance with mandatory training
* Perform any other administrative support tasks as required
Qualifications
* Previous administration experience in a similar setting
* Competent data entry ability
* Sound knowledge and understanding of IT and software packages (Word/Excel)
* Excellent communication skills (written and phone)
* Ability to prioritise and work on own initiative
* Flexibility, teamwork, initiative, and the ability to follow instructions and prioritise a busy workload
Company Information
At Practice Plus Group, we currently deliver more than 70 different healthcare services across the UK with some of these services being rated "outstanding" by the CQC. Our healthcare services include hospitals and surgical centres and we are proud to be the UK's leading independent provider of healthcare services in over 40 prisons. We also lead the way in the design and delivery of Integrated Urgent Care.
Key Benefits
* A salary of £24,804 per annum
* Work 37.5 hours per week
* An extensive range of wellbeing and lifestyle benefits
* Working within a friendly and supportive team
* The support you need to grow in your role and continue your professional development
* 25 days holiday increasing with service up to a maximum of 28 days plus bank holidays
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