Our client is looking for a skilled Service Support Advisor to join a fast-paced team, supporting non-account customers via inbound calls and emails. You’ll work closely with Account Coordinators, Service Call Planners, and around 60 field-based Technicians to ensure quick, effective service every time. Key Responsibilities for a Service Support Advisor: * Responding to customer calls and emails. * Logging all calls and updating customers with completion timings and dates. * Communicate with customers about their repair calls and advising of any delays and the job status. * Supporting resolution of customer complaints, quickly and patiently to achieve the positive outcome. Key Skills for a Service Support Advisor: * Excellent telephone manner, able to remain calm under pressure. * Confident in using systems for example SAP. * Previous experience in an inbound customer service role. * Able to manage time and work under pressure to tight deadlines. Benefits for a Service Support Advisor: * Hybrid Working * Contributory Pension * Life assurance * 25 days annual leave plus bank holidays * Employee Assistance Programme * Seasonal Flu Voucher * Staff Perks & Savings Scheme * Free Parking...