Enterprise Meeting Services Support Associate (Nordics)
The Role:
The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.
Job Function:
* Be the point of contact for sales force meeting owners and managers in all Nordic countries.
* Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
* Be responsible for representing and delivering excellent customer experience.
* Become an expert in meetings processes and the meeting System.
* Coach meeting owners on entering compliant meetings in the system.
* Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
* Must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
* Establish and maintain internal partnerships with many other functions within and outside the hub.
* Monitor and share data on volumes and errors with Sales directors and managers.
* Be responsive to audit, quality and compliance requests.
* Support the business by sharing relevant information, giving guidance, coaching and answering questions.
* Support simplification, automation and improvement projects.
Capabilities Required:
* Fluent in one (or more) of the Nordic languages (ideally a native speaker) and English.
* Focus on accuracy and compliance is paramount.
* Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
* Strong learning agility with various computer applications and software.
* Ability to solve problems and desire to drive improvement, including use of automation.
* Ability to work independently and as part of a team.
Previous Experience
* Experience with Pharma industry and Codes of practice including TOV as well as meetings processes would be preferable but not essential.
* Thrives in high-pressure, team-oriented environments by staying customer-focused, managing priorities independently, and maintaining a calm, solutions-driven approach.
* Strong communication skills with ability to build good rapport with customers virtually.
* High energy, drive and enthusiasm to deliver excellent results.
* Ideally, experience in a Salesforce platform or equivalent.