Overview
Join to apply for the Mental Health Advisor role at Everyturn Mental Health.
We have an exciting opportunity to join Everyturn as an NHS 111 Mental Health Call Handler based at Hopewood Park Hospital, Sunderland.
Salary: £24,637.56 - £27,900.41 plus enhancements
Contract: This is a fixed-term contract until 31st March 2026.
Service: 24 hour service; working days/nights and weekends, enhancements paid for unsocial hours.
Duties and Responsibilities
* To provide rapid response and a triage function to all calls received through the agreed pathway.
* Utilising a high level of customer service skills at all times, provide a call handling role to the 111 service ensuring that all calls are routed appropriately.
* To ensure all clinical and demographic information is effectively recorded and communicated within the electronic records system.
* Provide relevant information regarding local statutory and non-statutory services that may be able to assist the individual.
* Communicate effectively with service users, carers, colleagues and all other professionals.
* Co-produce and support the individual to implement a crisis plan, relapse prevention and other self-management tools such as Wellness Recovery Action Plan (WRAP), in partnership with the person, maintaining hope and optimism to support the individual in their recovery.
About You
* Demonstrable experience of working 1:1 with service users with complex needs
* Demonstrable experience working within Health, social care or VCSE systems
* Awareness of Health and Social care systems
* Awareness of national and local organisations and other resources that can support individuals to improve and maintain good mental health
* Awareness of recovery in the context of mental health
* Awareness of the effects of stigma and discrimination
* Awareness of issues surrounding homelessness, financial inclusion or substance misuse
What We Offer In Return
* 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell days
* Enhanced pension
* Wagestream - ability to release earnings, giving you instant access to your pay
* Smart Clinic Wellbeing Programme, including Employee Assistant Programme, GP and priority physiotherapy access and counselling sessions, shopping discounts with the opportunity to sign up for a Blue Light Card
* Enhanced life assurance scheme, payment being three times your annual salary
* Plus, many more great benefits on offer
Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+, Black, Asian and minority ethnic; menopause and neurodivergent communities.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries: Mental Health Care
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