Overview
Ophthalmology SBU. Principal duties include audio/digital typing of clinic letters and other internal and external correspondence on behalf of the clinical teams, ensuring all documentation is correct. Maintaining the consultant's diary and arranging appointments and meetings, coordinating non‑clinical meetings to fit in with clinical commitments. To provide a full range of reception and medical secretarial services to the Ophthalmology team, including full organisational support.
Key Responsibilities
Reception & General Duties
* To work autonomously within and as part of a team demonstrating efficient organisation to provide an effective service to the Consultant(s) and their teams.
* To ensure procedures and working practices are in place and adhered to, so that the Specialty and Trust can deliver a service that meets the standards and targets that have been set.
* To provide a considerate, patient‑focused service in all dealings with patients and with staff around the hospital and throughout the whole system.
Patient Liaison
* To make arrangements relating to patient appointments.
* To take all telephone calls from patients, relatives, members of the public and other professional organisations in an efficient, tactful and compassionate manner.
* Listen to and manage patient concerns, resolving situations that may be distressing to patients/relatives who are upset, angry or concerned.
Consultant Management
* Facilitate and manage annual leave requests for Consultants, organising the amendment of clinics and other fixed commitments.
* Where required, support arrangement of suitable cover for consultants during their absence.
* Facilitate creation of references on request.
* Provide a comprehensive personal assistant service to consultants, including diary management, facilitation of meetings, travel and conference details as required.
Team Working
* Supervise and train agency and bank temporary staff, and provide appropriate checks to ensure standards are maintained.
* Day‑to‑day supervision and training of medical secretarial staff and other clerical staff.
* Support the induction of junior doctors.
* Be willing to adjust own working practices and support specialty‑wide and trust‑wide changes that will occur.
About the Role
An exciting opportunity has arisen for a highly motivated, calm and methodical team player to become a medical secretary and provide essential administration within the Ophthalmology SBU. You will be expected to have an excellent telephone manner, be courteous and efficient and have an excellent working knowledge of Word, Excel spreadsheets, emails, use of an electronic diary etc.
Working for our organisation
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure that you feel valued from your initial interview through your entire tenure.
We are clinically led and provide joined‑up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.
The Care Quality Commission (CQC) has given us an overall rating of Outstanding.
Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.
Although it isn’t the Trust’s normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.
Video about Royal Surrey: https://www.youtube.com/watch?v=R96pMboIYdo
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