Are you ready to drive operational excellence and make a real impact?
As a Training Operations Manager within the MX Omnichannel function, you’ll work closely with the Head of Field Training and Operations to manage, plan, and execute training events seamlessly.
You’ll be the central hub of coordination, connecting key stakeholders, external agencies, and the training team to ensure alignment with strategic goals. Your expertise will shine through in managing team diaries, optimizing workflows, and identifying opportunities to boost performance.
If you’re passionate about project management, communication, and driving team success, this is your chance to step into a role where your contributions will fuel growth and innovation.
WHAT YOU'LL BE UP TO
OPERATIONAL EXCELLENCE & PLANNING
Strategically manage and optimise team diaries to ensure efficient and effective coverage of events and training sessions.
Plan geographically optimised schedules that align with objectives.
Ensure seamless communication of activities and events to key stakeholders, maintaining high standards at the Client’s Centre of Excellence.
Coordinate end-to-end event logistics, creating and communicating detailed briefs to trainers for first‑class delivery.
Responsible for all training asset management, tracking asset movement and asset recalls.
Oversee the distribution and tracking of new devices to the field teams, working closely with the asset management team to ensure accountability.
CONTINIOUS IMPROVEMENT & REPORTING
Review and refine processes to improve information flow, communication, and operational efficiency within training events and requirements.
Manage warehouse stock items to reduce costs and boost efficiency.
ARE YOU OUR PERFECT PARTNER?
* You have a degree level education or equivalent experience in a coordinator role.
* You possess outstanding communication skills.
* You are effective at diary management.
* You are highly skilled in Microsoft PowerPoint and Excel.
* You are passionate about detail and delivery.
* You are experienced in or understand the telecoms/technology industry, which is essential.
* You are a strategic thinker with proven knowledge of insight and remedial actions.
* You can act autonomously while knowing when to refer matters as necessary.
WHAT YOU CAN EXPECT FROM US
* Performance Bonus 10%
* Company Sick Pay
* ETHIC Values – Employee of the month: a chance to win a 500 lifestyle voucher
* Development Opportunities – our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We’re Blue Square. An award‑winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to drive personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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