Department: Front of House Location: Hemel Hempstead Compensation: £30,467 / year Description Front of House Receptionist – Full Time £30,466.80 Hemel Hempstead We have an exciting opportunity for a full time front of house receptionist The Office building is located on a prestigious business park situated between Hemel Hempstead and Kings Langley. You will deliver an exemplary tenant service and visitor experience, understanding the importance of creating a community vibe in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role. The hours and salary Hours: Monday to Friday 8am-5pm Salary: £30,466 (Lunch to be taken in the building) Key Responsibilities Reception responsibilities Meet and greet all visitors to the building to ensure a warm welcome – you will be the ‘face of the building’ Managing deliveries, including couriers and post Support the offsite Property Management Company by ensuring any building issues are reported and managed to resolution. This will include managing maintenance contractors visiting the building General administration as required Building responsibilities Produce a weekly update report for key stakeholders You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution Tenant experience Research and deliver relevant initiatives, freebies and services which are of interest to those who work in the building, as and when required Introduce a monthly e-newsletter promoting initiatives and concierge services– helping to create a community vibe, as and when required Skills, Knowledge and Expertise Personable and proactive with a confident manner and able to deliver impeccable customer service. Self-motivated and willing to take on additional marketing activities as part of the reception role Excellent written and oral communication skills PC literate, with experience of using social media apps Enjoy working independently Proven experience in a front of house reception role or customer service, marketing, or sales environment. Competent Microsoft office user, with a knowledge of how to use social media app’s and Canva Benefits Contributory pension scheme / life assurance 24 / 7 access to a virtual GP for you and your family Wellbeing resources: digital gym, nutrition planning, wellbeing podcast Financial and legal information support Discounts and deals across multiple businesses Referral programme LAH training academy