Administrator and Team Coordinator
Do you have great time-management, organisational, customer service, administrative and communication skills?
Are you an Intermediate Excel User?
Are you comfortable liaising with Clients and allocating work to team members?
If you do, this job could be for you.
Were looking for an Administrator and Team Coordinator who will manage and allocate all incoming IT support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.
This is a crucial role within the IT Support Team, and youll act as a central hub for all incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively. But dont worry. You dont need to have an IT Support background. You just need excellent administrative and coordination skills.
This role requires someone who is pro-active, confident and who can prioritise workloads for themselves and the team. Youll also need to work with a sense of urgency and ensure the Engineers work within agreed timescales to meet service level agreements too. If not, you may need to politely encourage them to get a move on or escalate the support request to a more senior team member.
As the Administrator and Team Coordinator you will be the first point of contact for initial client support requests (telephone, email and online messaging apps). Once the request is logged and allocated to the Engineer, you will liaise with the Engineer for status updates, keeping the client informed on the jobs progress.
Your responsibilities as the Administrator and Team Coordinator will also involve liaising with third party companies who may also help out with client support requests.
SALARY: up to £30,000 per annum (Depending on Experience)
LOCATION: Covent Garden, London ( WC2E) (This is 100% Office Based. There are NO opportunities to work remotely from home)
JOB TYPE: Full-Time, Permanent
DUTIES
As the Administrator and Team Coordinator your duties will include:
Act as the first point of contact for customers support requests and third party companies
Liaise with customers to determine their support requirements and allocate a priority level (additional training provided)
Add support tickets to the system and allocate Engineers to resolve
Monitor the support tickets progress to ensure the Engineer is completing the work within service level agreements
Keep customers updated on the progress of their support request and manage any enquiries they have
Monitor team emails and messaging systems, replying or allocating to the appropriate team member to manage
Produce reports for senior management to review on the service desks performance
CANDIDATE REQUIREMENTS
If you have previous experience working in a similar service desk based role, then great. If not, the company will consider candidates who are highly organised with great time management, customer service, administrative and communication skills. Youll also need the ability to hold the Engineers accountable for any work that isnt completed on time
Experience with using Windows 10/11 and Microsoft 365 with intermediate Excel skills is essential
Good problem solving skills
Excellent written and verbal communication skills
Exceptional customer service skills
Ability to multi-task
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13527
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