If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role you will be responsible for the development of various digital products, journeys and experiences, their implementation and continuous management/upgrade within the Global Digital Servicing domain, operating within the set budgets to deliver an agreed roadmap or core milestones. The scope of Digital Products covers a broad range journeys and experiences that re offered to Global Private Banking (GPB) clients via online banking, mobile channels and staff-facing portals
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
* Create, own and champion the respective Digital Product roadmap (incl. core milestones) across all relevant booking centers (UK, Guernsey, Switzerland, US, Hong Kong, Singapore, and Luxembourg) in line with GPB’s strategy, priorities and customer needs – in full adherence to Group’s/GPB’s legal and regulatory frameworks
* Actively contribute and provide input to the further development of the GPB Digital Strategy and Proposition – based on the deep understanding of the GPB client needs
* Outline and manage the project team to deliver the Digital Product involving all relevant stakeholders and contributors in the project team, working actively with associated Business Analyst(s)
* Deliver clear, high level, business requirements, breaking down requirements to deliverable units, working in an agile and collaborative way in line with Scaled Agile principles
* Work collaboratively with group brand and experience stakeholders to ensure UI and UX for new products/services are in line with mandated standards and frameworks
To be successful in this role you should meet the following requirements:
* Working knowledge of Private Banking, understanding of GPB client needs and behaviour in general and for the specific Digital Product – across all booking centres and for all relevant markets GPB is focusing on - desirable
* Expertise in managing regulatory and legal issues, e.g. cross-border and product distribution topics, relevant for each Digital Product across all booking centres and all digital channels - essential
* Strong experience of Digital business is essential, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
* Willingness and content-based capability to challenge stakeholders and project team members in a constructive, collaborative way
* Deep understanding of agile delivery principles and quality software engineering processes and practices
This role is based in London.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500