Mobile IT Support Engineer Owner Driver Essential
Location: Exeter, South Devon,
Salary: Competitive + Benefits
We are seeking a Mobile IT Support Engineer to join a growing IT services team. This is an excellent opportunity for someone who enjoys solving technical problems, providing high-quality customer service, and is keen to progress their career in IT.
The Role:
Act as the customer-facing representative of the IT support service, delivering a first-class experience.
Provide on-site technical support to users, ensuring issues are resolved quickly and effectively.
Collaborate with the service desk team to meet SLA targets and escalate issues when required.
Troubleshoot a variety of IT issues, keeping customers updated throughout the process.
Support a wide range of IT equipment including laptops, tablets, AV equipment, and networking.
What we’re looking for:
Excellent customer focus, communication and problem-solving skills.
Strong time management and ability to prioritise workloads.
Technical knowledge equivalent to CompTIA A+ (or similar experience).
Hands-on experience with:
Desktop & mobile devices (Windows, Chromebooks, tablets)
Peripherals (printers, scanners, interactive AV equipment)
Wired and wireless networking basics
Microsoft 365 and/or Google Workspace
Imaging and deployment tools (Microsoft/Apple devices)
Knowledge of ITIL methodology and ticketing systems (e.g. ServiceNow) is advantageous.
What’s on offer:
Competitive salary
Private medical healthcare, life assurance & pension scheme
Options to buy additional annual leave, dental plan, cycle-to-work scheme & more
Performance-related bonus (role dependent)
Career progression and professional development opportunities
All our roles are UK based. When submitting your application to Colossus, please ensure the following
* * Your CV has your address and postcode.
* * You also have your correct phone number and email address so we can contact you asap regarding your application.
* * For confidentiality purposes, please remove any reference contact phone number's and email address details from your CV.