Job Description
Multi-Site Hotel Manager
Location: Head Office & Hotel Sites (Hertfordshire/London-based)
Reporting To: Operations Director
Key Responsibilities
The Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. You will oversee front-of-house, guest services, facilities, compliance, and team development across locations, ensuring each hotel meets performance, financial, and customer satisfaction targets.
Core Duties:
1. Build and maintain strong working relationships with senior department heads (e.g. Finance, HR, Compliance, Technology, Support Services).
2. Lead day-to-day guest service delivery across all hotel sites – measured via response times, resolution times, and guest satisfaction ratings.
3. Oversee facilities and asset management at each site – ensuring planned maintenance tasks, risk actions, and compliance requirements are completed on time.
4. Develop and implement operational strategy with the Operations Director, embedding consistent SOPs across sites.
5. Provide strong leadership for hotel managers and their teams – including training, mentorship, and perfor...