PS Ltd is seeking a dedicated and proactive Customer Support and Portal Assistant to join our client in Newstead (NG15). In this role, you will be the first point of contact for our customers, providing exceptional service and support via all communication platforms. The ideal candidate will possess strong customer service skills with strong admin proficiency. E-commerce exposure would also be beneficial.
Hours -
Monday to Thursday - 8.30am-4.30pm
Friday - 8.30am - 3.30pm
£12.75ph
Responsibilities
* Serve as a first point of contact for customer enquiries, providing knowledgeable, courteous support via telephone and email
* Respond promptly and effectively answering internal order queries
* Process sales orders received through email and various e-commerce platforms
* Maintain and update client information within the CRM and internal databases
* Generate and manage pro-forma invoices accurately
* Investigating customer rejects
* Set up and maintain client details within the company’s internal database
* Collaborate closely with sales and design teams to ensure seamless customer experiences
* Continuously monitor and improve portal usage and customer interaction, identifying opportunities to enhance portal functionality and user experience
Experience
* Have prior experience in customer service or a similar administrative/portal-focused role
* Be passionate about delivering excellent customer service and support
* Be enthusiastic and motivated
* Be highly organised with exceptional attention to detail
* Show excellent interpersonal skills accompanied by a professional and friendly telephone manner
* Have an intermediate knowledge of Microsoft Office programmes.
* Possess excellent written and verbal communication skills, with strong spelling and grammar accuracy essential for customer correspondence and portal entries
To apply for this Customer Support and Portal Assistant Position, please do so online and we will be in touch