Responsibilities
* To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
* To be able to use S1 and other health record systems and accurately enter information
* To undertake secretarial duties including preparing letters to GPs/other health care professionals to support the administration team
* Greet clients and visitors to the Service and alert team members of their arrival
* Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
* Answer and respond to any queries staff have on a day-to-day basis
* To provide reception support as and when required
* To administer the travel claim system and ensure claims are valid
* Distribution and date-stamping of all incoming/outgoing post
* Support team members in liaising with service users /relatives/carers/secretaries/GP's and other relevant care agencies
* Maintain an effective filing system, including retrieval of files from archive storage
* Photocopying and maintaining stocks of relevant forms and leaflets for team use
* Coordinate and book rooms for meetings and clients' appointments
* To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
* Share responsibility for securing the building at night - ensuring the area is secured
* Undertake typing of letters, memos & reports as required
* To implement Trust and team policies/procedures and propose changes to practices if necessary
* To order stock and non-stock items for the service as required and/or requested
About Surrey and Borders Partnership NHS Foundation Trust
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers. Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby. Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for? This ranking is based on staff feedback in the 2023 NHS Staff Survey.
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