Job Description
Job Title: Neighbourhood OfficerLocation: LeedsSalary: £35,803 per yearJob Type: Full time, 18 Month / Fixed TermDo you have experience in housing management and want to help people make a home?Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You'll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.What you'll do:Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectivelyProvide support that recognises and responds to the needs of individuals and communitiesTake ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standardTake prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concernsCarry out estate inspections and monitoring communal areas to ensure safety and cleanliness standardsLet empty homes within our guidelines of creating sustainable communitiesCollaborate with internal teams and external agencies to improve community wellbeingUse feedback and performance data to drive service improvements and customer satisfaction.What we're looking for:Proven experience in housing management and/or delivering care and support servicesA confident communicator with a customer-focused mindsetStrong track record of completing administrative tasks with high levels of accuracy and attention to detailAble to navigate computer-based systemsCommitted to continuous improvement and delivering high-quality outcomesHolder of a valid UK driving licenceAble to travel and work from various locations as requiredIf you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!Closing Date : 3rd June 2026.Interview Date : 12th - 17th June 2026.We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications.
On this basis we would advise that applications are submitted as soon as possible.Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.The Company:Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire.Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing.Please click on the APPLY button to be redirected to our careers page to apply for this role.Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role.TPBN1_UKTJ