Are you a driven individual with a passion for delivering exceptional customer service? Do you want to be part of a forward‑thinking company that can offer a range of exciting career opportunities?
Our Downtime Management team provides an end-to‑end accident management service for our clients, ensuring all customers who report an incident receive the highest standard of customer service while accurately assessing incident liability for repair management.
As a Claims Handler, you will interact with brokers, insurers, and customers every day, adapting your approach, listening, and understanding their needs. Your objective will be to reduce claim costs by managing the claim lifecycle closely while delivering a friendly customer‑service experience to our clients.
About You
* Experience in motor insurance claims would be beneficial but is not essential.
* You are a people person with a passion for delivering excellent customer service.
* You hold a professional, personable, and positive telephone manner, with the ability to show empathy, build rapport, and actively listen to customers’ needs.
* You are confident with the use of computer software systems, including Microsoft Office applications.
* You possess a strong ‘can‑do’ attitude, showing determination and ambition to succeed, and are prepared to go above and beyond.
* You thrive in a team‑working environment, collaborating effectively with others and exhibiting critical thinking skills.
Benefits
* Salary: Starting from £24,854.00, increasing with experience and enhanced by a generous bonus.
* Hybrid working: Flexible work arrangement with a company laptop after probation and the ability to work from home; approximately 50% office time.
* Annual Leave: Start with 24 days, increasing to 26 days with service; includes public holidays and an extra day for your birthday.
* Pension: Employer contributions of 3%.
* Financial Benefits: Free life assurance, a save‑as‑you‑earn scheme, an employee referral scheme (earning £1,000 per referral), and a benefits app with discounts and cashback at major retailers.
* Wellbeing Services: Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle‑to‑work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
* Community: Modern office environment with breakout areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities.
* FMGive: A fully paid working day each year dedicated to volunteering for local charities and participation in fundraising events.
* Motoring Benefits: Exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on holiday car and van hires.
* Financial Wellbeing App: Stream – a free app that gives you more control over your pay, helps you save, and offers financial advice and additional discounts.
* Training and Professional Development: Classroom‑based technical training for 3 weeks, followed by coaching and performance reviews to support career progression.
About Us
FMG is the UK’s leading independent provider of fleet incident management and specialist vehicle recovery services. We offer outsourced incident management support, specialist rapid response, and recovery management to insurers and blue‑light services.
Our customer‑centric approach makes life easier for customers and removes the stress of accidents. We are part of ZIGUP, a leading integrated mobility solutions provider, and were awarded a King’s Award for Enterprise in 2025.
We are committed to building a diverse, inclusive and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, please let us know – we are here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
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