Job Title: Technical Systems Engineer Contract Type: Permanent Full-Time Salary: Up to £60,000 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme Office Location/Working Policy: Hybrid - London (2 days per week) Working Hours: 0830 - 1730 What to wear: Smart casualThe RoleThis role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle.Responsibilities include attending project kick-off meetings, supporting Joint Verification with customers, producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work, and implementing technical solutions in line with approved designs.The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.Role ResponsibilitiesProduce high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards which will be owned throughout project deliveryCreate JV templates for the core technology area and utilise them to deliver consistent outputDemonstrate a high level of commercial awareness, focusing on proactivity and efficiency, and constructively challenging decisions that cost moneyLead by example, ‘living and breathing’ the technologies in the core area and using that enthusiasm to drive changes in either process or product.Deploy all technologies in accordance with approved designs and with the company’s technical standards documentation, agreed best practice standards (including external accreditations) and our project management framework. This is particularly critical in the disciplines of Change Management and Service Introduction. Certain deployments are expected to require evening or weekend work.Provide support to Sales in your technical stack throughout the Pre-Sales process and be credible as an expert in your field, working in partnership with customers to advise and deliver technology solutions that best meet their business objectives and/or overcome problems.Work in partnership with customers to advise and deliver services-led technology solutions that best meet their business objectives and/or overcome problems.Proactively recommend improvements to customer systems and Acora processes that would benefit both the customer and Acora.Create high quality deployment, monitoring and QA standards/installation guides, work instructions, key customer documentation and maintain CMDB/asset information.Maintain your skill levels in the core technology set to a satisfactory minimum standard through a combination of self-study, company provided training and external courses.Proactively manage your diary of upcoming work to drive efficiency and minimise non-chargeable timeSkills, Knowledge & ExperienceMicrosoft Azure (IaaS/PaaS), including:Azure AD identity services and permissions/role managementCore Azure IaaS resource deployment and configuration (VM, VNet, Storage Accounts etc)Azure Backup and Azure Site RecoveryMicrosoft 365 platform, including:Exchange Online migrations (on-premise to cloud, hybrid and tenant-to-tenant)Enterprise Mobility Suite (Azure AD, MFA, Intune, AIP, ATP, Conditional Access)OneDrive for Business, SharePoint Online and Microsoft TeamsMicrosoft Defender (O365, Cloud, Endpoint, Identity)Microsoft Entra ID, including:Identity & authentication managementEnterprise apps & registrationsPIM & RBACMicrosoft Server 2012 and 2016, including:Active Directory deployments and migrations (on-premise and hybrid)Common Roles (RDS, DFS, DHCP etc)Implementing and managing complex GPOs, enterprise-level Forests and TrustsMicrosoft Exchange Server 2013 to 2019 & SE, including:Hybrid configuration and managementMigration to O365Database high availability (DAG) deployment and managementMicrosoft Windows 10/11, including:Mass rolloutDevice imaging and driver injectionDevice automation/deployment (Autopilot, Intune, SCCM, MDT, WDS)The Interview Process☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.