Description
JOB TITLE: Head of Product
SALARY: £106,565 - £148,850 pa
LOCATION(S):
Manchester, Edinburgh, Leeds, Halifax, Bristol, Birmingham, London
HOURS: Full-time - 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
ABOUT THE ROLE
We are looking for the newHead of Product at Everyday Banking, to join the Consumer Payments Platform team at Lloyds Banking Group.
Everyday Banking sits at the heart of how millions of customers manage their money, day in and day out. WithinourConsumerPaymentsPlatform, our teams focus on building simple, reliable, and inclusive banking experiences that customers can trust.
We work in cross‑functional teams, balancing customer desirability, commercial viability, technical feasibility and regulatory requirements. We value evidence‑led decisions, collaboration, and continuous improvement always with a strong focus on doing the right thing for customers.
In this role, you'd be shaping and communicating a compelling vision that aligns organisational strategy, customer needs, technology direction and regulatory expectations in addition to:
1. Defining the “why” and “what” at product domain level and shape the conditions for delivery, ensuring outcomes are achieved across customer, commercial, regulatory and technical dimensions.
2. Leading experimentation at scale, manage the full product lifecycle, and drive sustained business value.
3. Being end‑to‑end accountable forcommercial performance, including budgets, forecasting and long‑term financial outcomes. You make complex investment and prioritisation decisions informed by data, insight and market awareness.
4. Being responsible for thecontrol environment across your product domain, resetting and upholding risk frameworks and ensuring resilience, compliance and good customer outcomes are embedded as part of the product’s DNA.
5. Developing and leading other Product Leaders, building product capability, strengthening communities of practice and representing product thinking in senior governance and decision‑making forums. You'll champion inclusive leadership, curiosity and continuous improvement.
ABOUT YOU
6. You’ll have strong commercial, analytical and communication skills (both written and verbal).
7. Have a product management or platform owner background
8. Beadapt at dealing with ambiguity and working across a complex organisation and wide stakeholder group.
WHAT YOU'LL NEED:
9. Customer CentricityPromotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
10. Customer Product OwnershipPromotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customers' needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
11. Product DeliveryUses varied experience to plan and manage the budget and resources and optimise the delivery of great products that continuously create value to the users
12. Product Innovation & DevelopmentAnticipates future industry trends and analyses data to develop vision, strategy and goals for new innovative products. Uses technology innovations to develop products effectively and efficiently.
13. Risk ManagementOwn product‑level controls and governance for your area.Ensure strong governance, stakeholder management, and safe, compliant execution.
14. Legal & Regulatory ComplianceUnderstand the role and purpose of regulation and applies appropriate understanding of relevant regulations to their product decisions. Collaborate on risk assessments via commercial activities across all risk types. Embeds risk management in the team, with a strong understanding of inherent risk and appropriate controls to mitigate risk
Values & Behaviours
15. Is future focused by being able to conceptualise and articulate a customer centric desired end state that has clear line of sight to our Group Strategy.
16. Inspires others by gaining followership and commitment to future action through personal integrity and collaboration; demonstrating an inclusive approach.
17. Coaches to go faster by demonstrating commitment to create an environment that builds teams with skills aligned to our Group
18. Strategy, Purpose and agile change methodology, creating new and better ways for the organisation to change at pace.
If this sounds like you we’d loveyou to get in touch with either Gabby Collins or Matthew Whiteheadvia email or via Teams.
ABOUT WORKING FOR US
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident.Soif you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
19. A generous pension contribution of up to 15%
20. An annual performance-related bonus
21. Share schemes including free shares
22. Benefits you can adapt to your lifestyle, such as discounted shopping
23. 30 days’ holiday, with bank holidays on top
24. A range of wellbeing initiatives and generous parental leave policies
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.