Transport Services Manager
Hertfordshire Partnership University NHS Foundation Trust
The closing date is 18 November 2025
To professionally lead and manage the Trust's in-house transport function (HPFT Courier Transport Services), ensuring efficient and high‑quality service provision to all users. This includes oversight of transport staff, fleet, helpdesk functionality, service development, and financial and operational performance in line with Trust strategies.
All staff should comply with the Trust's Anti‑Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Main duties of the job
Operational
* Manage and lead the in‑house transport team.
* Ensure the effective and efficient operation of the Transport Helpdesk, including out‑of‑hours coverage.
* Manage all fleet and associated resources, ensuring safety, availability and performance.
* Promote an inclusive, environmentally conscious and customer‑centred service culture.
* Ensure compliance with health and safety legislation and Trust policies.
* Deliver and monitor staff training programmes and competencies.
* Ensure accurate data collection and reporting to support service improvement.
* Participate in the Trust's on‑call rota as required.
Leadership and Staff Management Responsibility
* Lead, supervise and support all transport staff.
* Conduct appraisals, set objectives, manage training and performance.
* Develop a positive team culture and promote wellbeing.
* Manage allocated transport budgets, monitor expenditure, and report financial performance.
* Consult regularly with the Head of Operations and make efficiency recommendations.
Service Development and Improvement
* Promote innovation and continuous improvement in service delivery.
* Contribute to Trust policy development in transport and logistics.
* Establish sustainable transport initiatives in line with Trust strategy.
Communications
* Liaise with stakeholders to negotiate service expectations and manage issues.
* Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information.
* Ensure confidentiality, accuracy, and professionalism in all communication.
Additional Information
Physical Skills
* Proficient in IT systems including MS Office; ability to operate transport software systems.
* Clean full UK driving licence required.
Physical Effort
* Site‑based and vehicle inspections; manual handling of equipment on occasion.
* Travel required across Trust sites.
Mental Effort
* Frequent requirement for concentration; responding to urgent and complex operational issues.
Emotional Effort
* Occasional exposure to distressing situations; managing conflict, performance concerns.
Working Conditions
* Office and vehicle environments; requires flexibility for on‑call and out‑of‑hours support.
Health and Safety
* The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation.
Person Specification
Qualifications / Training
* Knowledge of transport/fleet operations.
* Further training or certification in transport or fleet management.
Previous Experience
* Working with senior management.
* NHS or healthcare setting.
* Budget control.
* Database use.
* Team‑based operations.
* Experience improving services or processes.
Skills / Knowledge / Ability
* Excellent communication and organisational skills.
* Time management.
* Leadership.
* Staff supervision.
* Planning and prioritisation.
* Knowledge of quality frameworks.
Communication Skills
* Clear verbal and written communication.
* Ability to engage with stakeholders at all levels.
* Report writing and conflict resolution experience.
Analytical Skills
* Database maintenance and performance reporting.
* Experience using data to drive improvement.
Physical Skills
* Clean UK driving licence.
* Familiarity with fleet software or tracking systems.
Physical Effort
* Office and site‑based.
* Some lifting or handling of equipment.
Mental Effort
* Frequent concentration.
* Interruptions and urgent tasks.
Emotional Effort
* Exposure to challenging situations.
Additional Information
* Upholds Trust values.
* Proactive.
* Target‑driven.
* Flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£50,008 to £56,908 a year, inclusive of 5% HCAS.
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