Location: Newbury (flexible on location for this role) + Hybrid.
Work hours: Full time 37.5 hours per week – Monday to Friday.
Our hybrid working approach allows employees to work both in the office and at home. We do not require specific days; we expect 2‑3 days in the office each week, a minimum of 8 days per month. Work with your line manager to understand expectations for your role and team.
What you’ll do
* Lead the end‑to‑end management of all Health, Safety and Quality incidents, ensuring accurate capture, timely escalation, compliant reporting (CDM, RIDDOR, HRB) and robust investigation of all events, from near misses to major incidents.
* Coordinate real‑time incident response, including scene preservation, stakeholder notification, initial triage and early engagement with Legal, SCM and other critical functions.
* Oversee and quality‑assure complex investigations, ensuring evidence‑based analysis, clear causal findings and actionable recommendations, with corrective and preventative actions tracked through to verified closure.
* Own incident governance and intelligence, maintaining a high‑quality incident database, analysing trends and emerging risks, and converting insights into targeted prevention programmes and safer ways of working.
* Drive supplier and internal accountability, reviewing incident performance, investigation quality and compliance, and leading cross‑supplier learning to embed consistent standards and continuous improvement.
* Champion a culture of openness, early escalation and prevention.
Who you are
* Significant experience leading serious incident investigations and major incident response within telecoms, construction or other high‑risk, fast‑paced operational environments.
* Strong working knowledge of Health & Safety legislation and industry standards (e.g., CDM, RIDDOR, HSG245), with the ability to translate requirements into practical, operationally effective controls.
* Expertise in structured investigation methodologies, with the capability to analyse complex data, identify root causes and drive meaningful, measurable improvement actions.
* Excellent communication and influencing skills, able to challenge constructively, engage senior leaders and hold suppliers to account while maintaining strong collaborative relationships.
* Proven experience working across multi‑contractor environments, partnering with supply chain organisations and cross‑functional teams to embed consistent standards and shared ownership of safety and quality.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Benefits can be personalised for you and your family, including discounts, vouchers, a pension plan and more. We support your career with extensive learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.
If you need reasonable adjustments or have an accessibility request as part of the recruitment journey, for example extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We understand that candidates may use AI to fine‑tune CVs or prepare for interviews, but we are looking for authenticity and the real you. During the interview, rely on your own knowledge and skills to show us who you really are—your personality, creativity and abilities.
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