Customer Service Administrator
£25,000
Doncaster
Our client has seen an increase in business over the last year and are now in a position to recruit a Customer Service Administrator. You will be working in a team of 4 supporting all customer enquiries.
Duties include
Respond to customer inquiries via email in a professional, accurate, and empathetic manner
Resolve product or service-related issues by troubleshooting, escalating when necessary, and providing appropriate solutions
Use templates and guidelines to ensure brand-consistent responses while tailoring messages to the customer's specific situation
Answer inbound customer phone calls as required
Work with internal teams (e.g. technical support) to resolve customer issues that require collaboration
Keeping email inboxes organised
Raise investigations when issues arise and document on an internal CRM system.
Experience
Good communications skills
Customer-centric mindset
Previous administration skills
Organisational & Time Management Skills
Team Collaboration
Whats in it for you.
Monday - Friday working hours
Full time permanent - Office Based
25 days holiday + statutory
Pension
Onsite Parking
Full training and support given
DONSM
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