£42,620 per annum, including home-based allowance
ID: 1512 Software Product Manager
Service: Software Development
Salary: Sarting at £42,620 per annum, including home-based allowance
Location: Home-based within UK.
Travel to our London-based head office and other locations across the UK required around once per month.
Hours: Full-time (37 hours per week.)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
As a Software Product Manager, you will be a customer-focused and crucial member of our new Software Development team, ensuring we understand our users and that the applications we build are delivered to the highest possible standard. This is a unique opportunity to be a founding member of our software team, helping to establish the product management function and shape our development roadmap from the outset. The software products your team delivers, will be critical in helping Family Action deliver successful services that impact hundreds of thousands of children and families across the UK each year.
Main Responsibilities:
• Develop a deep understanding of user goals, needs and behaviour and champion a user-centric approach to product development.
• Apply business analysis and project management expertise to help shape the development roadmap and support successful project delivery.
• Contribute to building systems that are accessible, provide a thoughtful user experience, and help our diverse workforce to be productive and service-user-focused.
• Work closely with the Head of Software Development and colleagues to ensure the team's efforts result in the best possible outcomes for Family Action services.
Main Requirements (for details check the job description and person specification):
• Proven experience in a Product Manager, Business Analyst, or similar role within a software development environment.
• Demonstrable experience in gathering and documenting stakeholder and end-user goals and needs for complex systems.
• Excellent business analysis, project management and communication skills.
• A customer-focused mindset, dedicated to ensuring applications are delivered to the highest possible standard.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the “Apply Now” link below and fill out our digital application form
• Closing Date: Sunday 27th July 2025 at 23:59
• To learn more about Family Action: Careers
Interviews are scheduled to take place from Monday 4th August 2025 via Teams, with slots throughout the working day and early/late slots available on request.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: brendon.mccoy@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview in-person.
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