We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction.
Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours
37.5 hours per week, Monday – Friday
Location
Croydon, Dartford and surrounding areas
Your main responsibilities
* Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
* Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
* Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
* Maintain accurate service records, reports, and documentation using internal systems.
* Build strong working relationships with customers, delivering a professional and high-quality service experience.
* Provide technical support and guidance to customers on product use and maintenance.
* Identify and elevate recurring technical issues or product concerns.
* Support installations, upgrades, and product rollouts where required.
What you need to succeed
* Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
* Strong fault-finding and troubleshooting skills.
* Excellent customer‑facing and communication skills.
* Ability to manage workload objectively and prioritise tasks effectively.
* Comfortable working in a field‑based role with regular travel.
* Strong IT skills and experience using service management systems.
* Full UK driving licence.
What you get in return
* 27 days annual leave.
* Discretionary annual bonus scheme.
* 7% employer pension contribution.
* Company vehicle (or car allowance).
* 3x salary life assurance.
* Group income protection scheme.
* Enhanced sick pay and family‑friendly payments.
* Health and wellbeing programme.
* Employee assistance programme.
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
#J-18808-Ljbffr