Account Manager / Customer Success Executive £32-35k (Up to £40k OTE)
This is an exciting opportunity to join a fast-growing, people-focused organisation with ambitious expansion plans across the UK. The company is committed to creating a positive and high-performing workplace culture where employees are supported to grow, develop, and succeed.
The successful candidate will play a key role in building and maintaining long-term strategic relationships with existing business customers while delivering an exceptional customer experience throughout the entire order journey.
Key Responsibilities
* Manage and develop strong relationships with assigned B2B customer accounts.
* Act as the main point of contact for customer enquiries, ensuring a professional and high-quality service experience.
* Respond promptly and professionally to incoming phone calls, emails, and live chats.
* Provide support with order processing, returns, product enquiries, and technical assistance.
* Work towards achieving and exceeding sales and growth targets.
* Identify and develop new business opportunities within existing and prospective accounts.
* Support pricing strategies and margin improvement initiatives.
* Promote and cross-sell additional products and services where appropriate.
* Collaborate with internal departments including communications, procurement, and operations teams to support customer success and business growth.
* Maintain accurate account records, forecasts, and customer activity updates.
Skills & Experience
* Previous experience within a B2B Account Management, Customer Success, or Client Relationship role.
* Strong relationship-building and stakeholder management skills.
* Excellent written and verbal communication abilities.
* Proven negotiation, persuasion, and problem-solving capabilities.
* Ability to manage multiple priorities and customer accounts effectively.
* Commercial awareness with the ability to interpret sales data and performance metrics.
* Experience working with budgets, forecasts, and account plans.
* Knowledge of contract management and service level agreements (SLAs) is desirable.
* Strong customer-focused mindset with a proactive and solutions-driven approach.
* Ability to collaborate effectively across multiple internal teams.
Personal Attributes
* Have a positive and growth-focused mindset.
* Be ambitious, motivated, and performance-driven.
* Take ownership and accountability for their work.
* Thrive in a fast-paced and evolving environment.
* Be a collaborative and supportive team player.
* Demonstrate initiative and strong problem-solving skills.
* Be open to continuous learning, progression, and new challenges.
Benefits
* Quarterly team social events
* Summer celebrations with family inclusion
* 25 days annual leave plus bank holidays
* Employee Assistance Programme
* Health cash plan and private GP access
* Travel expense support
* Annual health checks
* Pension scheme
* Life insurance
* Performance-related bonus scheme
* Ongoing training and professional development
* Employee reward and recognition programme
* Birthday gifts and long-service awards