Patient Services Advisor – Burnham, Berrow & Highbridge, Somerset
Overview
Symphony Healthcare Services is looking for a Patient Services Advisor to join our supportive and dynamic teams based at Burnham, Berrow and Highbridge Medical Centres (now known as Symphony North) in Somerset. You will help patients and colleagues alike by providing excellent administration and customer service skills, whilst also showing kindness and compassion.
Job details
We have a full time (37.5 hours) post available – working Monday to Friday. Job share and part time opportunities will be considered – please state in your application your preferences. Working pattern (days and hours) will be discussed at interview stage. The rate of pay for this role is £12.65 per hour / £24,735 per year.
Main duties
* Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings.
* Search for, register if necessary and book onto the computer system patients as they present at the desk.
* Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues.
* Deal with distressed/aggressive patients safely and appropriately as they present at the desk or over the telephone.
* Be able to prioritise patients in need of urgent medical attention who present to reception in person or by telephone and direct them to the correct clinical intervention/appointment.
Job description
As a Patient Services Advisor you will play a crucial role in the smooth running of busy medical centres. You will help patients and colleagues alike, by providing excellent administration and customer service skills, whilst also showing kindness and compassion. The role includes tasks such as registering patients, processing correspondence and helping with other administrative tasks, to ensure the smooth and efficient running of all three sites.
Knowledge, skills and qualifications
* Essential
* Computer literate and good keyboard skills
* Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
* Excellent organisational skills
* Strong attention to detail and the ability to transfer accurate information
* Work well under pressure
* Use own initiative within clear boundaries, seeking advice when necessary
* Demonstrate enthusiasm and a strong sense of teamwork
* Ability to complete tasks to a high standard with frequent interruptions
* Desirable
* Knowledge of medical terminology
* Knowledge of the NHS/General Practice
* Qualifications
* English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3)
* Experience
* Essential: Experience of working within a team; Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
* Desirable: Experience of working in a customer focused environment; Experience of working within an administration team; Experience of working in the NHS or similar health care setting; Awareness of clinical systems such as EMIS
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Symphony Healthcare Services Limited, Burnham Medical Centre, Love Lane, Burnham-on-sea, Somerset, TA8 1EU. Employer's website: https://www.symphonyhealthcareservices.com/
Location details
Job locations include Burnham Medical Centre (Love Lane, Burnham-on-Sea, TA8 1EU), Highbridge Medical Centre (Pepperall Road, Highbridge, TA9 3YA) and Berrow Health Campus (Brent Road, Burnham-on-Sea, TA8 2JU).
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