Barchester Healthcare Homes Limited is seeking a detail-driven Customer Service Executive to enhance their telephony systems and improve the customer journey. This role involves data analysis, managing telephony platforms, and optimising IVR routes to ensure high-quality service.
Remote working is available, with regular team meetings at the Newcastle contact centre. The ideal candidate will have experience in contact centre telephony, be confident in data analysis, and have a proactive approach to delivering excellent customer service.
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