This is an exciting opportunity to join Burton Security, a small but ambitious and successful company specialising in the manufacture, distribution, installation and aftersales service of physical security solutions. Due to rapid sales growth, we are looking for positive, enthusiastic individuals to join their friendly service team, helping customers and scheduling engineers.
In addition to a good basic salary, we offer a bi-monthly company bonus scheme.Youll also benefit from (20 days + 8 statutory days) annual holiday with a time served accrual system, job specific training, pension, life insurance, and enhanced maternity/paternity/adoption leave and company sick pay schemes after a qualifying period.
The primary role will be liaising with customers, dealing with ATM recoveries and upgrades, processing orders and coordinating field engineers to attend reactive service jobs for our key customers across the UK. Daily duties will include:
1. Providing 1st line service support to customers.
2. Processing sales orders.
3. Log, triage, and assign jobs to service engineers based on urgency, location, and availability.
4. Ensuring we meet service level agreements in place with our key...