Infrastructure Technical Team Lead – CAE (Hemel Hempstead, UK)
At boxxe, technology is about people. We focus on meaningful relationships, deep expertise and practical know‑how, putting our customers, partners the environment at the heart of everything we do. In this role you will lead and support the 2nd and 3rd line infrastructure team within a managed services environment.
Responsibilities
* Ensure availability, security and capacity of internal and customer infrastructure.
* Troubleshoot and resolve technical issues promptly.
* Manage the support of infrastructure solutions and delivery of new services.
* Provide input into Service Transition and ensure successful go‑live of new contracts.
* Plan and execute system and acceptance tests.
* Develop and maintain infrastructure standards and procedures.
* Use knowledge of compute, storage, networking and cloud platforms.
* Collaborate with service desk, NOC and other departments to resolve incidents and problems.
* Work with technical and business teams to identify opportunities for service improvement.
* Drive a culture of customer intimacy and employee satisfaction in line with CAE values.
Qualifications & Experience
* Microsoft MCSA or MCP qualification.
* ITIL Foundation or familiarity with ITIL or other service desk methodologies.
* Strong technical skills in infrastructure technologies and support tools.
* Experience supporting Microsoft Server OS including AD & Group Policy.
* Microsoft Exchange Administration & Support, including Office 365 Hybrid configurations.
* Office 365 Administration/Support (Exchange/Teams/SharePoint).
* Virtualisation technologies (Hyper‑V, VMware).
* Experience with an ITSM platform (e.g., Autotask, Service‑Now).
* Plan, prioritise and manage resources effectively.
* Demonstrated experience in leading and/or managing technical teams.
* Exposure to Microsoft Azure or AWS (desired).
* Citrix – Virtual Desktop/Apps, NetScaler (desired).
* Office 365 Identity Management, Security & Compliance (desired).
* Experience with SaaS monitoring solutions (LogicMonitor, ScienceLogic, SolarWinds) (desired).
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Industry: IT Services and IT Consulting
* Location: Hemel Hempstead, England, United Kingdom
At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments and trading ethically. Allour employment is based on qualification, excellence and business need.
As an equal opportunity employer, boxxe is committed to building a diverse team. We do not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status or disability status. All employment is based on qualification, excellence and business need.
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