What will I be doing?
As our Homeowner Service Advisor, you will be responsible for delivering exceptional administrative support, ensuring first-class service to new and existing homeowners and internal teams. Maintaining our dedication to precision, consistency, and high standards, your goal will be ensuring homeowner satisfaction and adherence to company processes and targets.
As part of your everyday role, you’re likely to be involved in the following:
1. Providing effective central support for homeowners, managing interactions across all communication channels.
2. Meeting and exceeding onboarding homeowner targets through proactive and thorough procedures.
3. Delivering efficient administrative support with exceptional attention to detail and within specified timelines.
4. Ensuring data integrity, compliance and adherence to GDPR and internal policies.
5. Maintaining Service Level Agreements (SLAs) and consistently following best practice to ensure quality assurance.
6. Collaborating and assisting wider internal departments to resolve issues, building departmental skillset where necessary.
7. Supporting regional Homeowner Account Managers with portfolio tasks, including property scoring, pre-arrival preparations, guest feedback processing, and owner communications.
8. Keeping up to date with training, business updates, team meetings, and administrative duties as required.
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
Ideally, we’re looking for:
9. Demonstrated success in resolving homeowner queries and issues, delivering exceptional customer service, and building positive relationships.
10. Proven ability to effectively manage and prioritise tasks in a fast-paced environment and providing support across diverse teams and departments/
11. Familiarity with data management systems and proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems.
12. Experienced in meeting and exceeding targets/SLAs to ensure exemplary service delivery.
13. Confident handling confidential, sensitive information, ensuring compliance with GDPR regulations.
14. Experienced in consistently following detailed processes and guidelines to uphold quality standards and mitigate risks.
15. A reliable team player who has a positive attitude towards contributing effectively to collective success.
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
16. 25 days’ paid holidays plus bank holidays
17. A special day off for your or a loved one’s birthday
18. £500 paid towards a holiday of your choice
19. A paid day to volunteer with a charity close to your heart
20. A friends and family discount scheme
21. Life assurance for your peace of mind
22. Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
23. Exciting social events, including our famous Christmas parties!