We are recruiting for anArea Service Manager to join our London Teamto run a growing, busy team of field-based Horticultural Maintenance Technicians.
Full-Time
London (Enfield)
£70,000 - £80,000 per year
Monday to Friday
Duties
Manage and lead your team proactively and to a high standard.
Build the culture of high accountability and performance.
Recruiting, onboarding and training, 121s and performance management.
Make sure we consistently deliver the services our clients require and pay for.
Ensure customers in your care enjoy an excellent customer experience.
Take a proactive approach to team and operational improvements and efficiency.
Work closely and effectively with your team and colleagues.
Consistently hit or exceed your KPIs.
Requirements
Experienced in managing Field Service teams.
Excellent Leadership and Management skills and experience.
Passionate about delivering an excellent Customer Experience.
Good knowledge of central London districts and transport networks.
Clear thinker with excellent decision making and solution-finding skills.
Has a positive, 'Can Do' mindset.
Familiar with managing budgets and driving improvements in P&L performance.
Experienced in HR activities including recruitment, training, appraisals, performance management, and disciplinaries.
Willing to travel and visit sites and liaise with customers.
Flexible and willing to go above and beyond to deliver an excellent experience for both the customer and their team.
Strong IT Skills
Experience in the horticultural industry and the interior planting sector is useful.
UK Driving License [Required]
Ability to commute/relocate:
Enfield EN3 7PS: reliably commute or plan to relocate before starting work (required)
Experience:
Field Service Management: 3 years (required)
Management/Leadership: 5 years (required)
About Us
We're a family-owned business with a passion for plants and an appetite for growth and development. Since we started almost 50 years ago we've worked with some of the best and biggest brands across multiple industries, and our culture of great quality, great service, and friendly, personable service means that a lot of our clients keep using us year after year.
If you enjoy the challenge and satisfaction of working in a fast paced and ever-changing environment, put top-tier customer service at the heart of everything you do, and are a capable and experienced leader and manager we look forward to receiving your application!
#J-18808-Ljbffr