Qualifications
* Screening questions
* Prior experience supporting DERMS or other OT / IT grid management platforms.
* Knowledge of GridOS ecosystem and integration with DERMS.
* Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
* Cloud / hybrid deployment experience (Azure, AWS).
* Certifications such as ITIL, Security+, or utility-specific systems training.
* Scripting / automation skills (Python, Bash, PowerShell) for operational efficiency
Key Responsibilities
* Deliver L2 / L3 support for DERMS applications, integrations, and services.
* Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
* Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
* Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
* Support patching, upgrades, deployments, and system configuration changes.
* Collaborate with engineering and product teams to impleme...
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