Chef Works Europe Ltd. is looking for a self-motivated, highly organised Customer & Sales Support Exec who can work equally well solo and within a team. With a positive ‘can-do’ attitude and the ability to work well and accurately in a busy department, the successful candidate will report directly day-to-day to the Customer Experience Manager around the customer/sales team orders / needs. They will multi-task across various disciplines and communicate well, both verbally and in writing, with the many stakeholders across our business.
Customer Service to all areas of business
Maintain the boardroom housing Chef Works & BRAGARD brands
Offer product suggestions to customers needing support/ideas to actively create sales
Predominantly by email however telephone or Teams communication with customers is also required
Prepare meeting spaces for training & presentations including appropriate pulling together product and food when required
Schedule outgoing mail/package collections for all orders along with the necessary customs forms for all orders outside of the UK.
Take particular care of data protection and confidentiality - consistently ensuring sensitive documents are disposed of appropriately
Handle any customer complaint in a professional manner, seeking information from the appropriate areas, sharing information and seeking a suitable resolution for both customer and business
Support our sales team with sample requests and any administration required
Updating daily the Chef Works/BRAGARD Order Management System, Brightpearl (training will be given)
Handle embroidery pricing enquiries, liaising with Embroidery depts.
Prepare/pack/deliver/retrieve goods for trade shows and presentations under direction of General Manager
Co-ordinate regular product stock takes with Accounts dept
Welcome all visitors to the office
Respond to staff/customer questions/concerns/complaints
Limited travel in the UK may be required
Manage and fulfil general administrative tasks in support of the team
Schedule/arrange deliveries/collections. Manual handling and processing of a limited number of cartons per week is required. The vast majority of inventory is delivered directly to customers and doesn’t require handling in our Leeds office
Manage orders of stationary and other general office supplies when required
Other sundry tasks and duties as required by the Management. Fluent English speaker/writer, other languages are a welcome bonus
Strong knowledge of Microsoft 365 suite with particular Outlook strength
Creative thinker and strong, positive communicator
Competitive market-related salary
~ Employer matched state pension contribution
~29 days paid annual leave total (including bank and public holidays)
~ Friendly, dynamic and flexible workplace
Full Time
~3 months’ probation
Office in converted mill, Farsley, Leeds.
Chef Works is the only true global hospitality uniform company with two leading brands of Chef Works and BRAGARD. Manufacturing and distributing across 70+ countries with a reputation for outstanding quality and design, built over years, means Chef Works and BRAGARD are often the brands of choice.
Our customers are chefs, hotels, restaurants, coffee shops, educational establishments, laundries, food service companies, assisted living facilities – basically anywhere where food is created and/or served with style.