Job Description:
Centre Manager
Chelmsford Clinic CM1 1HF
Permanent
Competitive Salary + fantastic benefits
Full time – 40 hours a week (Shifts are Monday to Friday 9am to 5pm)
We make health happen.
As an employee at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and everyday.
Role Overview
As a Centre Manager with Bupa Clinics, you’ll be able to use your training and education to support our customers by providing education on how to. Our customers are your priority, and you’ll spend the majority of your time with them doing what you do best and what you trained for.
You’ll help us make health happen by:
1. Lead and manage commercial and business needs of the Health Centre, overseeing and maintaining client contracts and business relationships.
2. Drive operational efficiency through effective utilisation and efficient scheduling of resources. Continually strive for profitable growth, driving innovation and keeping the customer at the centre of everything we do.
3. Use insights from the Net Promoter System to continually drive improvements to the customer experience across their Health Centre.
4. Seek opportunities to maximise the business by owning the local marketing plan, raising the centre’s profile in the local community and use the expertise within Marketing and Sales to convert leads into new business.
5. Be the operational lead with key corporate companies and to support the Area Manager with new business and service lines developments, client relations and tenders.
6. Analyse failure demand, customer satisfaction results, complaints and immediate feedback. Work towards understanding the root cause and put in place speedy remedial actions.
7. Measure and focus on all revenue streams across all services lines and understand profitability, responding to changes within the external environment and ensuring the business can respond to change quickly.
8. Directly manages and influence through the Centre management structures both through the operational and clinical lines and ensures roles are staffed appropriately and in line with Bupa values.
Key Skills / Qualifications needed for this role:
9. Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients.
10. Strong experience of operational management, leading teams and people management including evidence of the ability to engage and motivate people.
11. Experience of working in a regulated environment.
12. Experience in healthcare is desirable but other industries such as retail or hospitality will be considered
13. Good track record of driving business performance and delivering business results.
14. Strong problem solving and project management skills.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
15. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
16. Enhanced pension and life insurance
17. Bupa health insurance as a benefit in kind
18. Option to join dental insurance scheme at a discounted rate
19. Access to our Digital GP platform on you mobile
20. Emotional wellbeing support
21. Access to family mental health line
22. Financial wellbeing channels
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.